PRIVACY POLICY

Privacy Policy

Luca Transport
Effective Date: January 1, 2026

Luca Transport (“Company”, “we”, “our”, or “us”) is committed to protecting your personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our vehicle transport, goods transport, and moving services within Canada.

1. Information We Collect

We collect personal information necessary to provide transportation services, including:

A. Contact Information

Full name
Phone number
Email address
Mailing address

B. Service Information

Pickup and delivery addresses
Vehicle details (year, make, model, VIN)
Description of goods being transported
Declared value (if additional insurance is requested)
Booking and service details

C. Payment Information

Billing details
Transaction records
(Payment processing may be handled by third-party providers.)

D. Technical Information

When visiting our website, we may collect:

IP address
Browser type
Device information
Website usage data

2. How We Use Your Information

We use personal information to:

Provide and manage transportation services
Prepare estimates (binding or non-binding)
Process payments
Communicate about bookings and scheduling
Document inspections and damage claims
Comply with legal and insurance requirements
Improve our website and services

We do not sell or rent your personal information.

3. Disclosure of Information

We may share information only when necessary, including with:

Insurance providers (for claims processing)
Payment processors
Subcontracted qualified carriers
Legal or regulatory authorities when required by law

All subcontractors are required to handle information responsibly and securely.

4. Insurance & Liability Information

If you request optional additional insurance coverage, we may collect declared value information and share necessary details with insurance providers.

Failure to declare high-value items may limit liability under our Terms & Conditions.

5. Data Retention

We retain personal information only as long as necessary to:

Complete transport services
Maintain service records
Resolve disputes or claims
Comply with legal obligations

Inspection reports, booking agreements, and claim documentation may be retained for legal protection purposes.

6. Data Security

We implement reasonable administrative and technical safeguards to protect your information against:

Unauthorized access
Disclosure
Loss
Misuse

However, no electronic transmission or storage method is 100% secure.

7. Your Rights Under Canadian Law

Under PIPEDA, you have the right to:

Request access to your personal information
Request correction of inaccurate information
Withdraw consent where applicable (subject to contractual obligations)

To exercise your rights, contact:

Email: lucatransport86@gmail.com

We will respond within a reasonable timeframe.

8. Cookies & Website Tracking

Our website may use cookies or similar technologies to:

Improve user experience
Analyze website traffic
Enhance website functionality

You may disable cookies in your browser settings; however, some features may not function properly.

9. Third-Party Links

Our website may contain links to third-party websites. Luca Transport is not responsible for their privacy practices or content.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.

11. Limitation Related to Claims & Legal Matters

Information provided during booking, inspections, and claims processes may be used:

To assess liability
To verify pre-existing conditions
To defend against legal claims
To comply with regulatory requirements

Documentation such as photos, inspection reports, and signed agreements may be retained for evidentiary purposes.

12. Changes to This Policy

Luca Transport reserves the right to update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.

Continued use of our services constitutes acceptance of any updates.

13. Contact Information

If you have questions about this Privacy Policy or your personal information:

Luca Transport
Canada
Email: lucatransport86@gmail.com